Virtual Background System Requirements are Excessive

Were having the same pain with intel i7 processors on surface laptop 2 and surface laptop 3. They boost to well over 3ghz but RC still says not sufficient to do virtual background without a green screen. It works fine in the legacy rc meeting client. No issues in other meeting software such as teams and zoom.

I gues you can share your concern with community.support@ringcentral.com regarding the product. They will take appropriate action.

I agree with David and Matt. this is beyond silly. that is like saying hey you can have a bowl of ice-cream but only if you have bone china bowls. why does Ring Central hate the Mac users?

Not just the Macs. I have a few i5s and an i9 Dell laptop that are throwing the same ridiculous error.

My computer slows down to the point I can't keep the video call connected. Any settings I should be looking at? Using a Surfacebook 2

Has this issue been resolved yet? I have a MacBookPro and when I attempt to create a virtual background without a green screen, I get an error message. I do not have a green screen. Thank you.

Still a problem. We just moved our organization to Ring Central. With Zoom, no problem to use virtual backgrounds. On RC, if users try to remove the "I have a green screen" check mark, it tells them they don't meet system requirements. Makes no sense at all - its still Zoom just inside of RC.