After Hours SMS Forwarding

Question

Is there a way to have SMS messages automatically forwarded to another number after business hours?

For example, let’s say John texts Sam’s number. Sam only works during regular business hours, but Tom handles our after-hours coverage. Tom doesn’t have access to Sam’s number, so there’s currently no way for him to see or respond to John’s text.

Is there a way to set up an after-hours rule that would automatically forward any incoming texts to Sam’s number to Tom’s number, so those messages aren’t missed?

Tara Williams · Answer

Texts can't be forwarded the way calls can, but Workflow Builder can send Tom a copy:

Trigger: SMS received on Sam's number (built as Sam, or by an admin under Company workflows → Extension → Sam)
Condition: limit it to your after-hours schedule
Action: Send SMS to Tom, e.g. "After-hours text to Sam from {{ trigger.senderPhoneNumber }}: {{ trigger.smsMessage }}"

The catch: Tom replies from his own number, so John sees a new number. If that matters, a shared number both of them can text from (like a call queue number with SMS enabled, if your plan has it) works better than Sam's direct line.

Also, a couple of other threads here report time-window conditions firing outside the set hours, so send a test text during business hours before you rely on it.

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