Automation: Chat messages auto reply

7 replies
193 views

Hi I am trying to make an autoreply to any chat messages not SMS (we do not have that capability), I get of any kind while I am out on vacation. I have tried to create an automation and it doesn’t seem to be working. Can anyone help me?

ByrneReese

Product Manager

@noellecg Absolutely. Have you tried the Team messaging out-of-office auto-reply recipe?

N

noellecg

Author

The First Step

Hi there,

We don’t have SMS capability so that option is greyed out for me. Any other ideas?

ByrneReese

Product Manager

@noellecg You do not need SMS capabilities. Let me suggest you click the link above, and read the instructions found there. Be sure to read the instructions on how to import the recipe into your account.

B

boris-2

The First Step

My office hours are set up 8-5:30. It’s 5pm - why am i getting out of office autoreply. The time zone is set correctly

ByrneReese

Product Manager

@boris-2 I think we will need to investigate this more closely. Are you using Automator or the new Workflow Builder? I want to see if I can connect you with someone to help troubleshoot.

N

nate-achey

Participating Frequently

I am interested in this as well but do you have it for all messages not just to team messages?

ByrneReese

Product Manager

I am interested in this as well but do you have it for all messages not just to team messages?

It is intended to work with all messages.

Sign up

Login with SSO

Login to the community

Login with SSO