Skip to main content
The First Step
Oct 23, 2024 7:37 PM UTC

Cannot load or find my MessageOnly extension

In Automator I can trigger off of a message-only extension but when I search for that in Workflow Builder, it’s not showing up. We use the “voicemail received” from a message-only extension to make a ring-out to let our after hours staff know they received a message.

    3 replies

    ByrneReese
    Community Manager
    Product Manager
    Oct 23, 2024 10:15 PM UTC

    @Kirb If I am being honest, even I have had similar challenges. I did find that if you know the extension number you can always search for that when you click “Create automation” under “Company workflows.” 

    We need to make finding these extensions in the create flow a lot easier. 

    KirbThe First StepAuthor
    The First Step
    Oct 28, 2024 1:28 PM UTC

    I tried that but it just says “No results found” even with just the extension. I verified that extension is correct and still get these error:

     

     

    ByrneReese
    Community Manager
    Product Manager
    Oct 30, 2024 6:29 PM UTC

    @Kirb Let me message you privately to help you. This could be a bug, but let’s work together to confirm.