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New Participant
Jan 19, 2026 6:24 PM UTC
Question

Forwarding text messages

I need to forward my texts to someone on call I want the whole office to be able to do this I am on call every other week and the other supervisor is still getting messages sent to them I would like to change it so the texts get forwarded to on call automatically is this possible

1 reply

ByrneReese
Community Manager
Product Manager
Feb 10, 2026 9:31 PM UTC

​@Christine Camden This question was posted to the Workflow Builder community which I am not sure is the best place for this. That being said, Workflow Builder may help to some extent. Of course you cannot “forward” an SMS like you can forward a call. Not exactly. But we have done our best to explain all of this in a recently created recipe which you can download and import into your instance of Workflow Builder: 

https://ringcentral.github.io/ringcentral-automator-docs/workflows/recipes/forward-sms/