General SMS auto-reply

3 replies
270 views

Hello, we have a general auto-reply workflow set up to trigger for every incoming SMS. While the history shows the messages as “successful,” the replies are not actually being delivered. It’s also difficult to pinpoint which numbers are affected, since the history log doesn’t display the recipient’s phone number—just a general success status. Is anyone else experiencing this issue?

ByrneReese

Product Manager

My apologies for not responding sooner. I have not heard of similar reports. Let’s schedule a troubleshooting session to see if I can help. I will DM you.

D

dsingerDO

The First Step

I’m having the same issue. Did you get a solution?

Thanks

ByrneReese

Product Manager

@dsingerDO Yes, we did! I am sorry I forgot to follow and post the answer. Thank you for the nudge.

So there is a bug in the template. To fix the bug, I recommend converting the template to a custom workflow. Then edit the Condition node. Then delete the second condition which says “in address book” must be true. That should fix it.

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