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June 17, 2026
Question

using AI or API to collect offline phone data

  • June 17, 2026
  • 1 reply
  • 27 views

I have to go into the admin portal every morning to see if my emergency phones are online. I’d like to have a daily report created that is emailed to me every morning so I can see this info. New to AI and APIs, just need a little guidance. I have looked at Workflow Builder but not exactly sure.

    1 reply

    ByrneReese
    Community Manager
    Product Manager
    August 6, 2026

    @novakam I don’t think Workflow Builder is the right tool in this moment. Later this year when WFB’s core capabilities will be greater expanded I expect that to change, but right now, it is too limited. 

    We have recently released a number of MCP servers though that could be helpful. Have you see our MCP server site? https://mcp.labs.ringcentral.com/docs/

    We have a ChatGPT plugin in their marketplace, but the tools and server you might need for this use case could be in a server that is not yet publicly listed - so you may need to “side-load” it. Look at the website for instructions.