Add/Remove users in desktop app

Hi there,

I have Super Admin privileges for our account and I am logged into the main account. However there is a user listed on our team in the desktop app that does not work here anymore. Her email is not attached to any extension, nor is it even on our list of users on the admin portal.

I cannot edit/manage team members to remove her, I can't see any option to edit user profiles.

It is extremely confusing for coworkers to see the option to contact someone who essentially does not exist (within our firm) anymore.

Please help?