Can company users receive their own faxes?

Forum|Forum|1 year ago
June 16, 2025
12 replies
867 views

My company wants each user to be able to receive their own faxes. Each user has a number type with “Voice and Fax” enabled, so they should be able to call and fax. The plan is that the users can give their RingCentral numbers to clients so that said users can receive their own faxes rather than one user or extension receiving them all. However, every fax that I send to User A’s number seems to go to the Fax/SMS recipient who is User B. I’ve tried adjusting some settings but to no avail. Maybe it’s not possible or I’m adjusting the wrong settings or not all of them. Here’s what I’ve done so far:

My number along with User A’s has their “Fax number” set to their own user’s RingCentral number (not the company’s number) in both their Caller ID settings and Fax Settings.
Both my user and User A’s have access to Fax features.
My number and User A’s are set to “Voice and Fax”.

Assuming it is possible for individual users in our company to receive their own faxes, what are all the settings I have to go to and adjust to make this possible?

fax

Best answer by hmoore

It turned out that the RingCentral support number was 1-833-767-8862.

In case this helps anyone, RingCentral said that, by default, if a user’s line is a Voice & Fax line, then by default they should be able to receive faxes of their own. I was able to send a fax to another employee after making the call. However, I don’t know what settings needed to be adjusted to make it possible.

Another note, sending the fax to the user called their phone as if it was a phone call (because it was a Voice & Fax line), so if you get a lot of faxes, that would be annoying. Unfortunately, there’s no realistic way of avoiding that unless you put your RingCentral phone on “Do not disturb” (but that also sends every call to your voicemail) or have a second line for faxes (but that would be expensive).

However, in the end, we’ve decided to just use our company fax number on RingCentral and give that to one employee to forward every fax to the other users.

Thank you for your help.

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hmooreAuthorAnswer

The First Step

It turned out that the RingCentral support number was 1-833-767-8862.

In case this helps anyone, RingCentral said that, by default, if a user’s line is a Voice & Fax line, then by default they should be able to receive faxes of their own. I was able to send a fax to another employee after making the call. However, I don’t know what settings needed to be adjusted to make it possible.

Another note, sending the fax to the user called their phone as if it was a phone call (because it was a Voice & Fax line), so if you get a lot of faxes, that would be annoying. Unfortunately, there’s no realistic way of avoiding that unless you put your RingCentral phone on “Do not disturb” (but that also sends every call to your voicemail) or have a second line for faxes (but that would be expensive).

However, in the end, we’ve decided to just use our company fax number on RingCentral and give that to one employee to forward every fax to the other users.

Thank you for your help.

Mary-Community_Moderator

Community Manager

It turned out that the RingCentral support number was 1-833-767-8862.

In case this helps anyone, RingCentral said that, by default, if a user’s line is a Voice & Fax line, then by default they should be able to receive faxes of their own. I was able to send a fax to another employee after making the call. However, I don’t know what settings needed to be adjusted to make it possible.

Another note, sending the fax to the user called their phone as if it was a phone call (because it was a Voice & Fax line), so if you get a lot of faxes, that would be annoying. Unfortunately, there’s no realistic way of avoiding that unless you put your RingCentral phone on “Do not disturb” (but that also sends every call to your voicemail) or have a second line for faxes (but that would be expensive).

However, in the end, we’ve decided to just use our company fax number on RingCentral and give that to one employee to forward every fax to the other users.

Thank you for your help.

Thanks so much for sharing this, @hmoore This will definitely be helpful to our members. Appreciate you marking it as the best answer—you're making great use of the Community!

Hope to see you around more often!

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