Skip to main content
Oct 15, 2024 1:42 PM UTC
Question

Cannot submit case – error "Case not submitted"

When I try to submit a case, on the last step a pop-up with the following error message appears:

 

This error appear both in Firefox and Chromium. I do not know if it is relevant, but the developer console shows a form submission error. The first is in Firefox, the second in Chromium:

 

    6 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Oct 15, 2024 7:25 PM UTC

    Hi @adSol Thank you for sharing this error! I’ll forward it to the appropriate team, and in the meantime, I’ll go ahead and submit a ticket for you. Could you share a bit more about your main concern so we can make sure we address it fully?

    adSolThe First StepAuthor
    Oct 16, 2024 7:50 PM UTC

    Thank you very much, I have sent you a PM regarding my concern.

    adSolThe First StepAuthor
    Oct 22, 2024 9:59 AM UTC

    Update to the issue: I have tried again yesterday to submit a case, but now I cannot get passed the second step. When I click on the button “Next” in the screenshot below, nothing ever happens. This occurs both with Firefox and Chromium.

     

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Oct 22, 2024 5:06 PM UTC

    Hi @adSolI have reported this to the appropriate team, and they are actively working on fixing the issue. Additionally, I submitted a ticket for you the other day. Someone will reach out to you soon regarding your main issue.

    adSolThe First StepAuthor
    Oct 23, 2024 10:21 AM UTC

    Thank you, I have already been contacted regarding the submitted ticket.

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Oct 23, 2024 2:39 PM UTC

    You’re welcome, @adSol!