How do you listen to call recordings

Forum|Forum|1 year ago
May 7, 2025
3 replies
396 views

Where can I listen to call recordings on incoming calls taken by different employees.
Can I download the call?
I can see the calls in my admin page but can not download or listen to the call if I didn’t make the call.

The user who took the call does not have the feature to listen to recordings.

BeckyH

Community Manager

@ShannonK Which product are you using? That will help us to point you in the right direction.

S

ShannonK

Author

The First Step

thank for your response.
I got hold of support and they let me know we have an error in that our calls to some extensions were not recording, the reason I can’t play them back. The system is set up properly to record.

They are looking into it on the back end.

Thanks again.

BeckyH

Community Manager

thank for your response.
I got hold of support and they let me know we have an error in that our calls to some extensions were not recording, the reason I can’t play them back. The system is set up properly to record.

They are looking into it on the back end.

Thanks again.

Oh, good! Glad to hear things are getting sorted!
Let us know if you need anything else!

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