Where can I listen to call recordings on incoming calls taken by different employees.
Can I download the call?
I can see the calls in my admin page but can not download or listen to the call if I didn’t make the call.
The user who took the call does not have the feature to listen to recordings.
+2
thank for your response.
I got hold of support and they let me know we have an error in that our calls to some extensions were not recording, the reason I can’t play them back. The system is set up properly to record.
They are looking into it on the back end.
Thanks again.
+2thank for your response.
I got hold of support and they let me know we have an error in that our calls to some extensions were not recording, the reason I can’t play them back. The system is set up properly to record.
They are looking into it on the back end.
Thanks again.
Oh, good! Glad to hear things are getting sorted!
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