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The First Step
Jan 4, 2021 2:33 AM UTC
Question

Is there weekend support staff?

Is there weekend staff support? The call rotating isn't working.

    3 replies

    The First Step
    Jan 4, 2021 4:20 AM UTC

    Hi Janelle,

    Yes, RingCentral Support is available 24/7... 365. Outstanding Support speaking with a Representative, as well as accessing knowledge base articles.

    Enjoy!

    Wendy Busse-Coleman

    BeckyH
    Community Manager
    Community Manager
    Jan 4, 2021 3:11 PM UTC

    And I'll add to what Wendy shared...Chat is also available and can be fairly expeditious.
    If you've had trouble with the IVR when you've called in, please share those details with us at Community.Support@RingCentral.com and we'll look into it.

    The First Step
    Jan 4, 2021 4:23 PM UTC

    Well no one answered the lines yesterday and the messages detail that reps are available M-F.