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New Participant
Oct 30, 2019 2:10 PM UTC
Question

New user unable to log in with phone number

A new user is unable to log into the Ring Central website and desktop app using their phone number, however, if they try logging in with our main number + their extension, they can get logged in.

1 reply

The First Step
Nov 6, 2019 5:23 PM UTC
Hey Seth, please contact our Tech Support Team so that they can troubleshoot what's going on.