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Question

New user unable to log in with phone number

  • October 30, 2019
  • 1 reply
  • 199 views

A new user is unable to log into the Ring Central website and desktop app using their phone number, however, if they try logging in with our main number + their extension, they can get logged in.

1 reply

  • Known Participant
  • November 6, 2019
Hey Seth, please contact our Tech Support Team so that they can troubleshoot what's going on.