Some long time clients are reporting that when they call, their phone number is flagged wrongly as Spam, how can I disable this feature so that their calls are no longer flagged as Spam?
+1Hi
To mitigate unwanted calls, all phone companies (including RingCentral) may proactively block calls connected to suspicious calling patterns. That is whay we don’t have a control over this. See https://www.fcc.gov/call-blocking.
Here's a recommendation to prevent this issue.
Since these are your long-time clients, you may add them as Trusted Numbers. This is a feature where you can enter a phone number from which you always want to receive calls.
How to enable:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
