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Some long time clients are reporting that when they call, their phone number is flagged wrongly as Spam, how can I disable this feature so that their calls are no longer flagged as Spam?

Hi @Seb,

 

To mitigate unwanted calls, all phone companies (including RingCentral) may proactively block calls connected to suspicious calling patterns. That is whay we don’t have a control over this. See https://www.fcc.gov/call-blocking. 

 

Here's a recommendation to prevent this issue.

 

Since these are your long-time clients, you may add them as Trusted Numbers. This is a feature where you can enter a phone number from which you always want to receive calls.

How to enable:

  1. Go to https://support.ringcentral.com/article-v2/7251.html?brand=RC_US&product=RingEX&language=en_US&pills-nav=admin_portal
  2. Follow the instructions for managing blocked calls as an admin in the Admin Portal, number 7, letter B.

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