Hey there!
Is there a way to sort call recordings by call duration?
For example, in the admin portal’s detailed view, I can filter by inbound or outbound calls for a specific extension within a given time frame—but I don’t see an option to filter or sort by call length (e.g., calls between X and Y minutes in length). Is that possible?
Any help would be much appreciated.
Thank you!
Best answer by Crystal_
Hi
Thanks for reaching out!
At this time, the ability to filter or sort call recordings by call duration isn’t available in the Admin Portal. However, this is a great suggestion, and it looks like others have shared similar feature requests in our Ideas Portal. You may want to check out and vote on the following posts to help bring more visibility to this enhancement:
🔗 Customize the call length filter under Performance Reports
🔗 Add a custom time length filter for call length
If your exact use case isn’t covered there, we encourage you to submit a new idea via the RingCentral Ideas Portal so our product team can consider it for future updates.
Hi
Thanks for reaching out!
At this time, the ability to filter or sort call recordings by call duration isn’t available in the Admin Portal. However, this is a great suggestion, and it looks like others have shared similar feature requests in our Ideas Portal. You may want to check out and vote on the following posts to help bring more visibility to this enhancement:
🔗 Customize the call length filter under Performance Reports
🔗 Add a custom time length filter for call length
If your exact use case isn’t covered there, we encourage you to submit a new idea via the RingCentral Ideas Portal so our product team can consider it for future updates.
Of course,
Thank you so much
Appreciate you letting me know!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
