The First Step

Question

TCR Registration Process Failure

Forum|Forum|1 year ago
December 12, 2024
17 replies
741 views

Does anyone else feel that RingCentral has fallen short in supporting TCR registrations? As a customer for over 10 years, it’s disappointing to see how poorly they’re handling the process. Our registration has been declined more than 10 times, each time with a new issue, instead of addressing everything at once. We’ve already submitted a cancellation request because if we’re paying an annual fee and they can’t provide proper support, what’s the point of staying?

tcr

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sespin

New Participant

I have this problem as well. I completed the application exactly as the instructions and examples suggested, but then got back a litany of errors that say the exact opposite of what was submitted. For example it says there is no privacy policy linked in the webform opt in for SMS, but the link is there. That’s just one example of many and the rejection is so vague it’s impossible to know what is supposedly wrong.

I messaged @Mary-Community_Moderator a few days ago but haven’t heard back. Has anyone had any luck getting help from them and successfully getting through the registration? We have been at this for nearly a month, and what’s strange is we have two other ring central accounts for other business that have been registered for TCR with no problems since the requirement was put into place. Those applications were approved on the first try so we did the exact same thing for this account and can’t get approved. It’s extremely frustrating and is costing us business.

Same thing we are going through. We have modified our site based on screenshots provided to us and still gets rejected.

M

Manu S

New Participant

I have this problem as well. I completed the application exactly as the instructions and examples suggested, but then got back a litany of errors that say the exact opposite of what was submitted. For example it says there is no privacy policy linked in the webform opt in for SMS, but the link is there. That’s just one example of many and the rejection is so vague it’s impossible to know what is supposedly wrong.

I messaged @Mary-Community_Moderator a few days ago but haven’t heard back. Has anyone had any luck getting help from them and successfully getting through the registration? We have been at this for nearly a month, and what’s strange is we have two other ring central accounts for other business that have been registered for TCR with no problems since the requirement was put into place. Those applications were approved on the first try so we did the exact same thing for this account and can’t get approved. It’s extremely frustrating and is costing us business.

Same thing we are going through. We have modified our site based on screenshots provided to us and still gets rejected.

@sespin if you haven’t already I definitely recommend connecting with @Mary-Community_Moderator . She worked with me over a few days, reviewed everything before I resubmitted it, and got the approval after she helped out.

E

Exec Coaches

New Participant

I can’t believe how bad the TCR approval process is. After sitting on multiple calls for hours on end with RingCentral support and making every change that they told us to do. The latest call was escalated to a supervisor who worked on it and assured me we were good to go, we still keep getting rejected. This is beginning to feel like RingCentral is using this for a revenue stream. I’ve sent a direct message to @Mary-Community_Moderator . Let’s see if this gets any action.

BeckyH

Community Manager

I can’t believe how bad the TCR approval process is. After sitting on multiple calls for hours on end with RingCentral support and making every change that they told us to do. The latest call was escalated to a supervisor who worked on it and assured me we were good to go, we still keep getting rejected. This is beginning to feel like RingCentral is using this for a revenue stream. I’ve sent a direct message to @Mary-Community_Moderator . Let’s see if this gets any action.

Hey, Mary is on leave at this time. Shoot me a DM and I’ll take a look.

E

Exec Coaches

New Participant

I can’t believe how bad the TCR approval process is. After sitting on multiple calls for hours on end with RingCentral support and making every change that they told us to do. The latest call was escalated to a supervisor who worked on it and assured me we were good to go, we still keep getting rejected. This is beginning to feel like RingCentral is using this for a revenue stream. I’ve sent a direct message to @Mary-Community_Moderator . Let’s see if this gets any action.

Hey, Mary is on leave at this time. Shoot me a DM and I’ll take a look.

Hi Mary, I sent DM

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samsonyte

New Participant

I’m at my witt’s end, and I haven’t even started the process. The thing is, each time you submit, it costs you money, like 20 USD per submission. This is the worse, as I have done TCR plenty of times with out carriers: Nextiva, Crexendo, Net2phone, etc. I was thinking RingCentral should be a walk in the park!

Mary-Community_Moderator

Community Manager

Hi @samsonyte, please send me a DM so I can help connect you with our TCR Specialists. They can review your situation and provide guidance on the registration process and next steps. We’d be happy to help.

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