TCR registration stuck in "review in progress" since 25 Jul 2024

Hello @FDapTeam I'm currently reviewing your cases and investigating why there hasn't been any follow-up. I'll send you a direct message with more updates.

Any updates? 

Hello, I escalated your ticket last Monday and was informed that someone would contact you. I'll follow up with them regarding the status. 

hi Mary 

THanks - the campaign has a status of “Registered’ now but under the “registered campaign” section though - it shown as “pending” for > 48 hours now, what is this about and why is the status different?

It’s a complete farce. I’ve had a number pool registration (ability to add more than 49 numbers to a campaign) pending for 23 working days now. Called support who “escalated” it when it was already escalated. Was told they would be in contact a day later and nothing. It’s just a continuous cycle of lies and getting fobbed off. 

Hi @rossonomous thank you for letting us know about your current situation. I will further investigate, and make sure that you will be contacted.

FDapTeam wrote:

hi Mary 

 

THanks - the campaign has a status of “Registered’ now but under the “registered campaign” section though - it shown as “pending” for > 48 hours now, what is this about and why is the status different?

 

Hi @FDapTeam I’m currently working with someone regarding this. I will send you a DM once I get an update.

@Mary-Community_Moderator Thank you

Mary-Community_Moderator wrote:

FDapTeam wrote:

hi Mary 

 

THanks - the campaign has a status of “Registered’ now but under the “registered campaign” section though - it shown as “pending” for > 48 hours now, what is this about and why is the status different?

 

Hi @FDapTeam I’m currently working with someone regarding this. I will send you a DM once I get an update.

Do you have any updates at all? its still pending. 

FDapTeam wrote:

Mary-Community_Moderator wrote:

FDapTeam wrote:

hi Mary 

 

THanks - the campaign has a status of “Registered’ now but under the “registered campaign” section though - it shown as “pending” for > 48 hours now, what is this about and why is the status different?

 

Hi @FDapTeam I’m currently working with someone regarding this. I will send you a DM once I get an update.

Do you have any updates at all? its still pending. 

Hi @FDapTeam, I haven’t hear back regarding this yet, but I’ll make another escalation, and have someone reach out to you again. 

Hi there - someone reached out to us via call just to ask where our privacy policy are, we had to slowly walk her through where it is - which is quite obvious at the footer of our websites - she saw it, and said that all terms are fulfilled, we have all the wordings - that was more than a week ago. 

What now? no update either from the support and no status change, still pending like my screen shot. 

Thanks for the update, @FDapTeam  I understand your frustration with the lack of progress, especially after providing everything that was requested over a week ago.

I’ll follow up with the TCR team right away to get an update on your registration status. I’ll make sure to keep you posted once I have more information.

Another month has passed - our campaigns are still stuck. 

Hello @FDapTeam, I have sent you a direct message. Thank you!