The First Step

Question

TCR registration stuck in "review in progress" since 25 Jul 2024

Forum|Forum|1 year ago
September 23, 2024
14 replies
605 views

TCR registration stuck in "review in progess" since 25 Jul 2024

Have raised numerous tickets, called, and got helped with guidelines, updated everything.

But the status of the two numbers we submitted for registration stuck in “review in progress” since Jul 25, until this day. No RC support ever gets back to us on what happens.

Now that it just stuck there, we do not know what else to do or if there’s anything we need to update or change to get it approved.

Called - say would update, no update for almost 2 weeks.

Raise Chats - 3-4 times, also no updates, not even email to say something

case portals - recorded with all my cases, 3-4 of them, escalated even, no updates or responses ever.

???? should i delete my submisisons and resubmit?

Mary-Community_Moderator

Community Manager

Hello @FDapTeam I'm currently reviewing your cases and investigating why there hasn't been any follow-up. I'll send you a direct message with more updates.

F

FDapTeam

Author

The First Step

Any updates?

Mary-Community_Moderator

Community Manager

Any updates?

Hello, I escalated your ticket last Monday and was informed that someone would contact you. I'll follow up with them regarding the status.

F

FDapTeam

Author

The First Step

hi Mary

THanks - the campaign has a status of “Registered’ now but under the “registered campaign” section though - it shown as “pending” for > 48 hours now, what is this about and why is the status different?

R

rossonomous

The First Step

It’s a complete farce. I’ve had a number pool registration (ability to add more than 49 numbers to a campaign) pending for 23 working days now. Called support who “escalated” it when it was already escalated. Was told they would be in contact a day later and nothing. It’s just a continuous cycle of lies and getting fobbed off.

Mary-Community_Moderator

Community Manager

It’s a complete farce. I’ve had a number pool registration (ability to add more than 49 numbers to a campaign) pending for 23 working days now. Called support who “escalated” it when it was already escalated. Was told they would be in contact a day later and nothing. It’s just a continuous cycle of lies and getting fobbed off.

Hi @rossonomous thank you for letting us know about your current situation. I will further investigate, and make sure that you will be contacted.

Mary-Community_Moderator

Community Manager

hi Mary

THanks - the campaign has a status of “Registered’ now but under the “registered campaign” section though - it shown as “pending” for > 48 hours now, what is this about and why is the status different?

Hi @FDapTeam I’m currently working with someone regarding this. I will send you a DM once I get an update.

R

rossonomous

The First Step

@Mary-Community_Moderator Thank you

F

FDapTeam

Author

The First Step

hi Mary

THanks - the campaign has a status of “Registered’ now but under the “registered campaign” section though - it shown as “pending” for > 48 hours now, what is this about and why is the status different?

Hi @FDapTeam I’m currently working with someone regarding this. I will send you a DM once I get an update.

Do you have any updates at all? its still pending.

Mary-Community_Moderator

Community Manager

hi Mary

THanks - the campaign has a status of “Registered’ now but under the “registered campaign” section though - it shown as “pending” for > 48 hours now, what is this about and why is the status different?

Hi @FDapTeam I’m currently working with someone regarding this. I will send you a DM once I get an update.

Do you have any updates at all? its still pending.

Hi @FDapTeam, I haven’t hear back regarding this yet, but I’ll make another escalation, and have someone reach out to you again.

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