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The First Step
November 6, 2018
Question

The yellow presence has been removed

  • November 6, 2018
  • 18 replies
  • 1460 views

The yellow presence dot in Glip has been deactivated. I don't know when colleagues are online are offline. This is apparently due to a recent update of the Glip app. I think this is terrible as I have no idea if somebody is online or not. Can Glip be changed back to have the yellow presence dot?

18 replies

The First Step
August 14, 2019
It has been 6 months and there hasn't been an update. Why is this? This makes Glip pretty unusable - I have no idea if someone is on PTO and I'm bothering them on their day off, or if they're actively working on work just not on Glip.
Additionally, it doesn't seem to auto-turn to green once you com eback to Glip. I talk to people actively that are Grey on glip, yet there they are typing.

The presence indicator is hardly correct.

Can we get an update?
New Participant
October 8, 2019
When will Glip have a useful status indicator again?
New Participant
October 11, 2019
Saadet, Perhaps you could remind the product team that they neutered the status icon making it nearly unuseable for many people almost a year ago.  I realize that the updated feature set may be taking more time than anticipated but exact situation is the reason why the old working feature should not be removed before the replacement is ready.  
New Participant
November 22, 2019
Yes, totally agree--this change is very negative and doesn't look like any signs of getting fixed anytime soon.  
The First Step
January 2, 2020
I found this thread and, as I am testing RC now, I can tell you this is a huge problem. There needs to be a distinction for someone who is inactive (on the computer - not on Glip itself) vs. someone who is offline (PTO, etc.). 
New Participant
June 9, 2020
Another feature release and nothing addressing this issue. Very disappointing.
The First Step
July 30, 2020
Sorry, they can't do that at this time.
New Participant
August 21, 2020

I just did a RingCentral rollout to 130 users and probably got 40 questions about why the Invisible status kept toggling for users. Most adopters were downright confused by this functionality because it seems to indicate "This person is not working" and and not just "this person isn't at their computer."

It would be really nice to have the amber "Away" status trigger after about 3-5 minutes of computer inactivity.