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The First Step
Nov 6, 2018 2:14 PM UTC
Question

The yellow presence has been removed

The yellow presence dot in Glip has been deactivated. I don't know when colleagues are online are offline. This is apparently due to a recent update of the Glip app. I think this is terrible as I have no idea if somebody is online or not. Can Glip be changed back to have the yellow presence dot?

18 replies

The First Step
Aug 14, 2019 4:31 PM UTC
It has been 6 months and there hasn't been an update. Why is this? This makes Glip pretty unusable - I have no idea if someone is on PTO and I'm bothering them on their day off, or if they're actively working on work just not on Glip.
Additionally, it doesn't seem to auto-turn to green once you com eback to Glip. I talk to people actively that are Grey on glip, yet there they are typing.

The presence indicator is hardly correct.

Can we get an update?
New Participant
Oct 8, 2019 4:25 PM UTC
When will Glip have a useful status indicator again?
New Participant
Oct 11, 2019 6:48 PM UTC
Saadet, Perhaps you could remind the product team that they neutered the status icon making it nearly unuseable for many people almost a year ago.  I realize that the updated feature set may be taking more time than anticipated but exact situation is the reason why the old working feature should not be removed before the replacement is ready.  
New Participant
Nov 22, 2019 4:06 AM UTC
Yes, totally agree--this change is very negative and doesn't look like any signs of getting fixed anytime soon.  
The First Step
Jan 2, 2020 6:06 PM UTC
I found this thread and, as I am testing RC now, I can tell you this is a huge problem. There needs to be a distinction for someone who is inactive (on the computer - not on Glip itself) vs. someone who is offline (PTO, etc.). 
New Participant
Jun 9, 2020 5:29 PM UTC
Another feature release and nothing addressing this issue. Very disappointing.
The First Step
Jul 30, 2020 3:58 AM UTC
Sorry, they can't do that at this time.
New Participant
Aug 21, 2020 2:25 PM UTC

I just did a RingCentral rollout to 130 users and probably got 40 questions about why the Invisible status kept toggling for users. Most adopters were downright confused by this functionality because it seems to indicate "This person is not working" and and not just "this person isn't at their computer."

It would be really nice to have the amber "Away" status trigger after about 3-5 minutes of computer inactivity.