Unable to modify call handling as Super Admin

Forum|Forum|5 years ago
May 20, 2021
3 replies
447 views

I am a super admin in RC at the company I work at currently. When I try to modify my own Call Handling and Forwarding settings under the My Extension option, not under the Admin Portal, I get an error message that says "You cannot change Super Admin settings" Am I just not able to forward my calls if I am set as a Super Admin?

admin portal

Mary-Community_Moderator

Community Manager

Hi Andy, may I know which specific setting did you try to change?

A

aanderson

Author

The First Step

so either under my extension>>Call Handling Rules>>Call Handling & Forwarding. I attempt to change any of these settings and click save gives me the error message.

Alternatively, I can go through the admin portal to User List>>Users with Extensions>>Call Handling & Forwarding but I still get the same error pop up when I attempt to click save

Joe Cache

RingCentral VIBE Royalty

Yeah - your admin account is 'borked' - same thing happened here, and while my other Super Admins could alter my account, I couldn't do any changes to my account.

Have them look at ticket 12289363 for the fix.

Good luck!

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