Skip to main content
New Participant
Apr 12, 2023 12:08 PM UTC
Question

Unable to Submit a Support Case

I've been trying to submit a support case for two days and keep getting the message below; I've tried multiple computers/browsers and cleared caches. Anyone else experiencing this issue?


1681301271691.png

6 replies

BeckyH
Community Manager
Community Manager
Apr 12, 2023 3:58 PM UTC

Thanks for the heads up, Will. I'm going to share this with the team that manages that experience and have them take a look.
I'll report back soon.

BeckyH
Community Manager
Community Manager
Apr 12, 2023 9:11 PM UTC

@Will Burt We have fixed this issue.
Please let me know if you have any further troubles.

The First Step
Jul 1, 2023 8:40 PM UTC

I've had the same problem for more than a year. Fortunately, I don't often need to submit new cases, but I'm blown away that it hasn't been resolved in all that time.

Just as the OG stated, I got the same error. Per my screenshot, several console errors are being logged that should help identify the root cause. Please note that the issue exists regardless of browser (e.g., Chrome, Edge, Firefox).

rc-support-case-error.png

The First Step
Jul 19, 2023 2:49 PM UTC

I am currently having the same issue. I can't submit a case.

The First Step
Jul 19, 2023 2:58 PM UTC

Like other users, when I try to open a case I get a Something went wrong. Please reload the page or try again later error.

My latest attempt is 10 min ago. Tried with latest Chrome and Firefox.

The First Step
Feb 27, 2024 5:53 PM UTC

same for me, I cannot raise case either