Skip to main content
The First Step
Aug 1, 2022 3:24 PM UTC
Question

Why can I not do live chat all of a sudden?

I used to talk to agents all the time for help, but this past week I have not been able to do live chat support. Why is that?

1659367238035.png

2 replies

Mary-Community_Moderator
Community Manager
Community Manager
Aug 1, 2022 3:37 PM UTC

May I know what browser are you using?

The First Step
Aug 1, 2022 4:54 PM UTC

This screenshot was taken on Chrome, but I did try using Edge as well. Still doesn't show up. I had some of my colleagues try it as well and still the same result.