Morning Everyone!!
Question, when does the new KPI (forward call) become available? It's when we fwd a call to another extension it will no longer be counted as an abandon call. it will count as a forwarded call. I checked my reporting, but nothing is coming up.
Hello
Welcome to the Community! 🎉 We’re so glad to have you here.
That’s a great question, but I don’t have the details on this. I’ll check in with our Product Team to confirm if this will be available. Thanks!
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