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October 3, 2025

Abandon call turn into Fwd call

  • October 3, 2025
  • 1 reply
  • 337 views

Morning Everyone!!

Question, when does the new KPI (forward call) become available? It's when we fwd a call to another extension it will no longer be counted as an abandon call. it will count as a forwarded call. I checked my reporting, but nothing is coming up. 

    1 reply

    Mary-Community_Moderator
    Community Manager
    Community Manager
    October 3, 2025

    Hello ​@jmarquez,

    Welcome to the Community! 🎉 We’re so glad to have you here.

    That’s a great question, but I don’t have the details on this. I’ll check in with our Product Team to confirm if this will be available. Thanks!