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September 27, 2021
Question

Activity Log Customization

  • September 27, 2021
  • 1 reply
  • 341 views

Hi Team,

We are using RingCentral with Salesforce. We have introduced 2 new dropdown fields Call Result (Connected/Not Connected) and Call Outcome (Dependent on Call Result) on Activity object. We are using both these fields for activity logging via Ring central. Ring Central activity log option is showing both these fields but is not maintaining dependency of Call Outcome on Call Result. Can you please tell me how can we manage this.

Thanks

Piyush

    1 reply

    Mary-Community_Moderator
    Community Manager
    Community Manager
    September 27, 2021

    Hi @Piyush Arora, please submit a ticket for this to be checked. You may click here.