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Question

Alert when phones stop registering

  • October 5, 2021
  • 1 reply
  • 286 views

Hello,

I am looking at the Alerts page in the Analytics section of the site. My goal is to setup an alerts when more than X percent of phones go offline. It looks like there is this functionality for rooms (Percent of offline rooms) and that the portal does track device status as Online/Offline but I am having a hard time finding out how to setup an alarm for this condition.

Any ideas?


-Danny

1 reply

Mary-Community_Moderator
Community Manager
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Hello Danny. The Device Status Alert is only available for the "RingCentral Ultimate Account" subscription. You may check with your Account Manager on what subscription you are currently on.

https://support.ringcentral.com/article/Create-Alert-RingCentral-Analytics-Portal.html