Business Analytics Queue Calls Not Even Close to Matching Performance Reports for Users

Hi, I am running reports for our call queues and noticed that for one of our queues a member received 90 queue calls and only picked up 4 of them according to BA.  When I pull this member’s performance report for the same time frame (last work week) it only shows 4 queue calls and all 4 were picked up.  Shouldn’t the other 86 calls show up as missed?  The member’s performance report makes it look like they answer the majority of the calls they receive (the PR says they only received 68 calls total), but the BA shows the complete opposite and has at least 90 queue calls.  Which report is correct?

Thanks