Question

Chat Disposition

Forum|Forum|2 months ago
October 6, 2025
1 reply
114 views

UBofMI
Inspiring

Is there a way to find a report that shows the chats that an agent has completed, and it shows the disposition they selected for each chat? I’m looking for something similar to the Inbound Call Detail report, but it shows the chat information.

+1

Mary-Community_Moderator
Community Manager
Forum|Forum|2 months ago
October 7, 2025

Hi @UBofMI, just wanted to let you know that I’m checking to see if this is possible or if there’s a workaround available. I’ll update you as soon as I have more info!

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