Skip to main content
The First Step
September 15, 2022
Solved

Do calls that come in while on DND count as a missed call

  • September 15, 2022
  • 1 reply
  • 602 views

We are wondering if a call comes through a line (single user, extension, not a call queue) while it is on DND does it count as "missed" in the analytics and reporting?

    Best answer by Mary-Community_Moderator

    Hi @Craig Smith, yet it does!

    1 reply

    Mary-Community_Moderator
    Community Manager
    Community Manager
    September 16, 2022

    Hi @Craig Smith, yet it does!