Answer

Do calls that come in while on DND count as a missed call

Forum|Forum|3 years ago
September 15, 2022
1 reply
418 views

ctsmith
New Participant

We are wondering if a call comes through a line (single user, extension, not a call queue) while it is on DND does it count as "missed" in the analytics and reporting?

Best answer by Mary-Community_Moderator

Hi @Craig Smith, yet it does!

+1

Mary-Community_Moderator
Community Manager
Answer
Forum|Forum|3 years ago
September 16, 2022

Hi @Craig Smith, yet it does!

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