Solved
Do calls that come in while on DND count as a missed call
We are wondering if a call comes through a line (single user, extension, not a call queue) while it is on DND does it count as "missed" in the analytics and reporting?
We are wondering if a call comes through a line (single user, extension, not a call queue) while it is on DND does it count as "missed" in the analytics and reporting?
Hi @Craig Smith, yet it does!
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