Skip to main content
To homepage To homepage

Within the Call Queues, I am using the 'Rotating' option to route calls to members. How do I pull reports to see how often/when a user is marking themselves as unavailable to take calls? Is there a way to track this?

Hello @Stefanie Bellofatto, Live Reports will be able to determine how many minutes they are idle. However, that will be an extra feature in your service. You can contact your Account Manager and ask more about it. Thank you!

Reply


Terms & ConditionsCookie settings
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice