I am looking for a report that shows the number of calls that are inbound to our main number and what option they selected from the phone tree over a specified period of time. For example, I want to know for July 8th how many calls we received during a specified time that went to option 1, option 2, etc.
+3Hi
Here is how you can pull that report:
To see how many calls came into your main line and which options callers selected (Option 1, Option 2, etc.) for a specific date like July 8th, you will want to use the IVR Analytics feature in Performance Reports.
Log into the RingCentral Admin Portal.
Go to Analytics > Performance Reports.
Set your Date Range to July 8th (and adjust the time filters if you need a specific hour window).
Switch the report view/tab to IVR Menus.
Select your main Auto-Receptionist / IVR Menu.
Review the Menu Selections / Key Actions table—this will display the exact volume and percentage of calls that selected Option 1, Option 2, and so on.
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