IVR Path Report

Hi Anthony,

Yes! That exists, and when you're down the rabbit hole that is the Analytics - look under Performance Reports. When you've drilled down to the date/time/extension of the call - then click to expand that call, you will see the full path and times. (see attached)

Thanks Joe!

My IVR has a few options that dial out to external phone numbers. My Performance Report doesn't show this information. Do you know of another report that would show this? I basically want to see how many callers pressed option 1 or option 2, etc.

Anthony

Thanks Joe, I appreciate all your help.

I was about the post this as an idea, someone beat me to it and I voted for it. Here is the link to the post:

https://ideas.ringcentral.com/ideas/CUSTCOM-I-2683

Thanks Again!

Anthony