IVR Path Report | Community

Hi All -

Is there a report that will show me the option the caller selected within our IVR menu?

Thank You
Anthony

Be the first to reply!

Hi Anthony,

Yes! That exists, and when you're down the rabbit hole that is the Analytics - look under Performance Reports. When you've drilled down to the date/time/extension of the call - then click to expand that call, you will see the full path and times. (see attached)

Thanks Joe!

My IVR has a few options that dial out to external phone numbers. My Performance Report doesn't show this information. Do you know of another report that would show this? I basically want to see how many callers pressed option 1 or option 2, etc.

Anthony

Thanks Joe, I appreciate all your help.

I was about the post this as an idea, someone beat me to it and I voted for it. Here is the link to the post:

https://ideas.ringcentral.com/ideas/CUSTCOM-I-2683

Thanks Again!

Anthony

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