The First Step

Question

QUEUE HISTORY

Forum|Forum|5 years ago
June 23, 2021
3 replies
355 views

is there a way to run a report for queue history? im trying to see how long a tech was queued in and out along with a time stamp.

Mary-Community_Moderator

Community Manager

Hi Charlie, you may check on this KB article, https://support.ringcentral.com/article/10512-Analytics-Portal-Performance-Report-Overview-RingCentral.html#Queues.

Author

The First Step

Thank you for that. I know i can see in live reports when they are queued out or available. I was looking to see if there was a way to show a time stamp of when they queue in and out.

Author

The First Step

Thank you for that. I know i can see in live reports when they are queued out or available. I was looking to see if there was a way to show a time stamp of when they queue in and out.