I am looking to automate our post-call workflows and data storage. Could you please clarify if RingCentral supports the following capabilities either through a native integration, an API connector, or a middleware solution (like Workato or Tray.io)? Automated Call Transcript Storage: Can we automatically export and store text-based call transcripts directly into a designated Google Drive folder as soon as a call ends? Automated Analytics Reports: Can scheduled analytics reports or call logs be automatically pushed to a Google Drive folder? If these features are not natively supported, could you point me toward the specific API endpoints or webhooks our team would need to use to build this pipeline?Thank you,

The First Step

Question

API connection to Google Drive

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I am looking to automate our post-call workflows and data storage. Could you please clarify if RingCentral supports the following capabilities either through a native integration, an API connector, or a middleware solution (like Workato or Tray.io)?

Automated Call Transcript Storage: Can we automatically export and store text-based call transcripts directly into a designated Google Drive folder as soon as a call ends?
Automated Analytics Reports: Can scheduled analytics reports or call logs be automatically pushed to a Google Drive folder?

If these features are not natively supported, could you point me toward the specific API endpoints or webhooks our team would need to use to build this pipeline?

Thank you,

PhongVu

Community Manager

I am not aware of a Google Drive integration with these features. To build the integration yourself, see the following instructions

For call transcript (and conversational insights included), use the ACE push notification event to get notified when a call transcript and insights are available and get the data from the event payload. Read the ACE dev guide to understand the requirement and capability of ACE.

Analytics reports, I assume that you are talking about call analytics report. If so, check out these APIs and choose the right API to fetch the data. You can schedule your app to call the API and push the data to wherever you want.

C

ChrisMPM

Author

The First Step

Great. Thank you.

I would like to request an API for a staging environment. How do I go about that?

PhongVu

Community Manager

Great. Thank you.

I would like to request an API for a staging environment. How do I go about that?

Unfortunately, we don’t have a staging environment for 3rd party developers. Developers can work directly on their production account or signup for a developer environment or a test production environment.

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