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The First Step
July 6, 2026
Question

Call queue creation - Error code CMN-109

When attempting to make a call queue, and including the cost center of the queue, i get an error with 

Error code

CMN-109

 

{

    "extensionNumber": "{{extension}}",

    "type": "Department",

    "status": "Enabled",

    "contact": {

        "firstName": "{{queuename}}",

        "email": "{{email}}"

    },

    "costCenter": {

        "id": "{{costCenter}}"

    },

    "site": {

        "id": "{{siteId}}"

    },

    "siteAccess": "Limited",

    "regionalSettings": {

        "homeCountry": {

            "id": "{{homeCountryId}}"

        },

        "timezone": {

            "id": "{{timezoneId}}"

        },

        "language": {

            "id": "{{languageId}}"

        },

        "greetingLanguage": {

            "id": "{{languageId}}"

        },

        "formattingLocale": {

            "id": "{{languageId}}"

        }

    }

}

 

    2 replies

    PhongVu
    Community Manager
    Community Manager
    July 6, 2026

    When attempting to make a call queue, and including the cost center of the queue, i get an error with 

    Error code

    CMN-109

     

    {

        "extensionNumber": "{{extension}}",

        "type": "Department",

        "status": "Enabled",

        "contact": {

            "firstName": "{{queuename}}",

            "email": "{{email}}"

        },

        "costCenter": {

            "id": "{{costCenter}}"

        },

        "site": {

            "id": "{{siteId}}"

        },

        "siteAccess": "Limited",

        "regionalSettings": {

            "homeCountry": {

                "id": "{{homeCountryId}}"

            },

            "timezone": {

                "id": "{{timezoneId}}"

            },

            "language": {

                "id": "{{languageId}}"

            },

            "greetingLanguage": {

                "id": "{{languageId}}"

            },

            "formattingLocale": {

                "id": "{{languageId}}"

            }

        }

    }

     

    Can you call this API and with the featureId=[“CostCenterManagement”] to see if it’s enabled or not?
     

    costCenter
    Cost center information. Applicable if Cost Center feature is enabled. The default is root cost center value

    robboAuthor
    The First Step
    July 6, 2026

     

     

    Can you call this API and with the featureId=[“CostCenterManagement”] to see if it’s enabled or not?
     

    costCenter
    Cost center information. Applicable if Cost Center feature is enabled. The default is root cost center value

    CostCenter is enabled,

    Im able to assign users with a specific cost center via the API call.
    It works when no ID is given and the queue is made under root as expected.