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New Participant
Aug 29, 2024 5:10 PM UTC
Question

Can we enable call recordings to record in Stereo instead of Mono?

Currently our calls are recorded in Mono and we where wondering if they could be done in stereo instead.

 

    3 replies

    PhongVu
    Community Manager
    Community Manager
    Aug 29, 2024 6:17 PM UTC

    Unfortunately, currently we only support mono call recordings. There is a plan to support multi-channel call recordings but I don’t have any ETA about its availability. Meanwhile, you can post your request on the Ideas Portal.

    New Participant
    Jul 29, 2026 10:06 PM UTC

    Hi, has this feature been added? We do not see any updates on our end in the API documentation or anywhere. 

    PhongVu
    Community Manager
    Community Manager
    Jul 30, 2026 2:18 PM UTC

    Hi, has this feature been added? We do not see any updates on our end in the API documentation or anywhere. 

    Yes, please contact your RingCentral account manager or submit a customer support request.