Cannot make WebRTC Demo App or Embeddable Widget working

4 replies
604 views

Hello,

I'd like to perform some platform testing and as far as I understood from the documentation either WebPhone of Embeddable Widget can be used to place calls. I created a sandbox account. When I try to use one of the above apps I end up with the error message:

The service is temporarily unavailable. Please try again later. If the problem persists, please contact RingCentral support

Environment i'm using:

- Chrome browser

- I'm based in Germany

- I try to use 3-legged OAuth flow authorization code

- I don't have any adblockers at my machine

- I had tried to disable Windows Defender Firewall it didn't help

Best,

Nikolai

PhongVu

Community Manager

Is your screenshot the WebRTC phone app? Did the error happen when you set the 911 emergency address or right after you login? Your sandbox and it's phone number is in the U.S, how do you specify the address?

E

Embbnux1109171020

Employee

Can it work now? It look like the address validation service is temporarily unavailable.

N

nikolaichashchin

Author

The First Step

No. It doesn't work

E

Embbnux1109171020

Employee

Hi @Nikolai Chashchin We found root cause is the emergency address service can't work with RingCentral App device. It is on queue to fix.
For now, you can go to https://service.devtest.ringcentral.com/application/company/phones/userPhones And change the phone to Bring Your Own Device (Use an existing SIP phone / "Set up manually using SIP"). After that, you can login at web phone app.
You can also create new device, and select Existing phone.

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