Community Assistance

Good morning, everyone. 

We need to resolve a Caller ID issue where external phone numbers are not appearing on RingEX.

Currently, RingCX correctly displays the caller's actual phone number. However, the moment a call is transferred to RingEX, the Caller ID reverts to "The Union Bank Company." Additionally, any external call made directly to a RingEX user shows the same bank name instead of the caller's number. Our goal is for the original external phone number to be visible on RingEX in all scenarios.

If you have time, could you go and vote for this development? Thank you! I think this would be a simple and nice feature to have. 

Preserve Caller ID When Transferring from RingCX to RingEX – RingCentral Ideas

Thank you!