conpute-service

The First Step

Question

Hello, I have multiple users getting a pop up when they try to log into Ring Central --javascript error

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Javascript error pop up when trying to log into Ring Central

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conpute-service

Author

The First Step

No I was unable to submit this case in the usual case portal. It was giving me an error trying to sign in. So I went here for other support.
Thanks

The First Step

RC technical support issue. Has a case been posted to RC Support?

New Participant

We are seeing this too for version 20.2.2. We had to go into the appdata folder and run the exe for 20.2.1 as a workaround. Hoping they get it fixed.

The First Step

Great work on finding a WORK-around ! Though, it's a shame these kinds of problems occur.

New Participant

Same issue with many users. No work-around ability as file is not there.

New Participant

This is the kind of stuff we IT service providers don't need during this global crisis. RC please don't push out updates or changes during this!

The First Step

I second the motion.

Community Manager

Is anyone using a VDI and experiencing this error?

New Participant

Yes, ours are running Windows Server 2016.

New Participant

This is happening in our 2012 and 2016 VDI environment. It is caused by version 20.2.2 auto updating. version 20.2.1 is OK. We had to uninstall 20.2.2 and push 20.2.1 with a custom json file so as to NOT auto-update.

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