High volume sms app invalid CSV

2 replies
324 views

I've uploaded a csv file that is almost identical to what is provided in the help menu in the high-volume sms app, and it keeps saying "invalid csv". What gives?

K

kl3020Answer

The First Step

Thanks @Anirban

As it turns out the High Volume SMS CSV upload for a campaign message send expects a DOS formatted CSV. AKA " " or carriage returns only. This can be seen in the JS of the app at time of writing:
So essentially CSV imports are broken on any system except windows.

Unless you run the `unix2dos` command on your CSV prior to import. Which is what worked for me.

So it's bug that should be fixed.

A

Anirban2396911020

The First Step

Please see below if following reference helps:

https://support.ringcentral.com/article/10760-Fix-Errors-when-Importing-your-Personal-Contacts-List.html

K

kl3020

AuthorAnswer

The First Step

Thanks @Anirban

As it turns out the High Volume SMS CSV upload for a campaign message send expects a DOS formatted CSV. AKA " " or carriage returns only. This can be seen in the JS of the app at time of writing:
So essentially CSV imports are broken on any system except windows.

Unless you run the `unix2dos` command on your CSV prior to import. Which is what worked for me.

So it's bug that should be fixed.

Sign up

Login with SSO

Login to the community

Login with SSO