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The First Step
January 26, 2021
Question

How do I use RingCentral dialer with the developer account?

I am new to RingCentral and need help on how to test the RingCentral integration with the RingCentral dialer. Do I need to use the RingCentral dialer? Or can I call my RingCentral phone number from a regular phone to test the call?

I have a RingCentral developer account, and I am trying to test my OAuth configuration and calls to receive the webhooks. I installed the RingCentral app on Mac and on login I get this message:


Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions.


Can you please let me know what I am missing here and how I can debug/test my RingCentral integration?

21 replies

The First Step
January 26, 2021

Can someone please help with how to test the OAuth? Is there a RingCentral dialer that I should use to test?

PhongVu
Community Manager
Community Manager
January 26, 2021

Open this link and download the RC Phone (Desktop) app for Windows or MacOS accordingly. Install the app and run it. Switch the app to sandbox mode before login by:

On Windows: Ctrl + F2

On MacOS: Fn + Command + F2

The First Step
January 26, 2021

Thanks for the response, Vu . I already had this app installed on my Mac. When I press Fn+Command+F2 (before login) nothing happens in the is it supposed to open a different UI?


I tried login after pressing Fn + command+F2 and the login just hung with a spinning "Please Wait" message



The First Step
January 26, 2021

screen-shot-2021-01-26-at-11738-pm.pngI believe i have the right app install (RC Phone desktop for Mac)

If I click Fn+Command+F2 the screen just stays as is


PhongVu
Community Manager
Community Manager
January 26, 2021

when you press those combined keys, you should see a small popup like this. Then choose the "sandbox" option.

screen-shot-2021-01-26-at-12915-pm.png

The First Step
January 26, 2021

I have reinstalled and now I see the popup for Sandbox/Produciton and I logged into my Sandbox. From here if I make a call to a regular mobile number, I dont seem to be receiving the call.

Should I expect this call to work?


PhongVu
Community Manager
Community Manager
January 26, 2021

Call to U.S number or international? Sandbox does not support call to international numbers. You will have 500 mins free out of the box for testing voice call. It's a new sandbox, I don't think that you run out of free credit though.

The First Step
January 26, 2021

I am calling an us number. Should expect the normal phone to work or will only go directly to through the developer api. Sorry for the really basic question. I am new to Ringcentral.

PhongVu
Community Manager
Community Manager
January 26, 2021

I don't know what you meant here "Should expect the normal phone to work or will only go directly to through the developer api".

What is your sandbox main company number?

The First Step
January 26, 2021

Just to clarify: I using the RingCentral Phone dialer to call a regular phone. Will this call come the phone directly?


Main Company number: +15648882482

Sandbox number: +14243302166