How do I use RingCentral dialer with the developer account?

Your production account is only for Meeting. It does not supporting Voice so you can't make voice call from that.

For your sandbox (+14243302166) account, you should be able to make and receive test calls. Based on the call log, I see you have made and received lots of calls. So what is the issue here?

I believe I dont have production setup yet. I created the app only for sandbox. I have been making the calls from ring central phone desktop using the sandbox account (+14243302166) but unfortunately I am not receiving any of the calls on the phone. Attaching a screen shot.. Stays in progress for about 40-50 seconds and then comes back to the dial pad again with briefly showing:

Call Status: Finished

Caller Status: success

Is this normal. Normally with other dialer that we have integrated we have seen the dial pad allows you make the call to a regular land line or mobile phone that we can pickup answer. Is that not the case here?

Can you please let me know if I can make call from the dialer to a Mobile and receive calls as part of the testing process?

To be honest, I don't know how to help you anymore. Your questions and explanations are confusing me. I recommend you open a support ticket and someone may get you on a call to walk you thru.

I have submitted a support ticket and have not gotten any response.

What I am trying to understand is that if I use the RC Phone app and call a mobile number, will that mobile number receive a call? This is the question I have asked on this thread several times. The mobile number that I call is not receiving the call at all.

Can you please tell me what should happen when I use the RC Phone dial pad and call a mobile number?

thanks for your help

If you could login the RingCentral softphone, you would be able to make test call. I don't know where did you get these if you dialed from the softphone:

Call Status: Finished

Caller Status: success

Take a screenshot where you could login the RingCentral softphone and show me.

I have captured screen shots from every point in my login to the Sandbox env

The problem is you don't have any direct number, nor a digital line. That is why you would see the "Ring Out" on the RC softphone. I just added a direct number to the 101 user extension. Now logout the softphone and re-login. You should see the "Dial Pad" instead of the "Ring Out".

Thanks for the quick response

I logged out and logged back in. I see that you have added the +1 6502930321 number now.

Should I use this in the customer number box. What is the custom number box for?

I still dont get the call on the phon enumber I called.

Think I got it..

thanks for your help