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New Participant
May 19, 2020
Solved

How is resending SMS handled?

Using Python and and RingCentral SDK I made an app that would send an SMS message to phone numbers listed in a file in succession. After polling the message store I noticed that some of the messages had a "messageStatus" of "sendingFailed". I was wondering how this case is handled. Does the API attempt a resend on your behalf, or do you make another message request in hopes the next one succeeds?

    PhongVu
    PhongVuAnswer
    Community Manager
    May 19, 2020

    The system will automatically resent for 3 times. You can also check the "smsSendingAttemptsCount" to see if it reached the max value. It can be "sendingFailed" or "deliveryFailed".

    1 reply

    PhongVu
    Community Manager
    PhongVuAnswer
    Community Manager
    May 19, 2020

    The system will automatically resent for 3 times. You can also check the "smsSendingAttemptsCount" to see if it reached the max value. It can be "sendingFailed" or "deliveryFailed".