How to enable call recording in Sandbox environment

The sandbox account has on-demand call recording (*9 or the record button on the RingCentral app) but not automatic call recording.

You can learn more about on-demand call recording here:

https://support.ringcentral.com/article/How-to-Initiate-On-Demand-Call-Recordings.html

If you wish to create call recordings programmatically, here is an app that will do that for you:

https://github.com/anilkumarbp/Sample-Demo-to-Download-Call-Recordings

Hi Phong, downloaded the RC soft phone and attempted some calls but they are still not recording into my sandbox app. When I try to view them on RC office or call them here: https://developers.ringcentral.com/api-reference/Call-Recordings/readCallRecording using a recording ID I get an error. Need to be able to retrieve the calls in order to graduate the app into production. Any advice?

Thanks

Could you access the recording from the soft phone? Does you have have the "ReadCallRecording" app permission?

Hi Phong,

I do have the "ReadCallRecording" permission set in my application:

I cannot see any recordings in soft phone:

Which means that you don't have any call recording. Are you sure you logged in with the same user (from the app and from the soft phone)? What is your app client id?

Here is the app client id: X8cxGcV3Rqq9bRytfQIx_w

Well, how did you record your test calls? You do not have any call recording, where did you find the recording id?