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New Participant
Jan 12, 2023 11:03 PM UTC
Question

How to get calls per day, per user, in a report / analytics ?

I need a report that shows our team's calls per day, per user in a table.

Each column will be a date, and each row will be a user.

How can I do this in analytics?

Number of calls per day, per user - example report


Jan 1Jan 2
Jan 3
Jan 4
Jan 5
Jan 6
Jan 7
Jan 8
Jan 9
John12137421978
Bill54121337721
Ted359055843

    7 replies

    PhongVu
    Community Manager
    Community Manager
    Jan 13, 2023 4:58 PM UTC

    Please watch this tutorial to learn how to build a trend chart and you can download the data.

    Since this not a developer question, if you have further question about using the Analytics dashboard, please ask your question in the User Community.

    jeffvatron
    New Participant
    Aug 18, 2026 6:53 PM UTC

    Sorry to reply to such an old thread, but in hopes someone sees it:

    I want exactly this same Analytics report info, but I want to import it on a daily basis into an external database. Which endpoints would I need to use to capture this info? Is it all in just this one endpoint? https://developers.ringcentral.com/api-reference/Call-Log/readCompanyCallLog

    Amplifying the VIBE
    Aug 21, 2026 4:05 PM UTC

    Yeah, that’s what i use.

     

    Just note, that if you use a queue, and you want the data by person, you will need the detailed view and look at legs_json to get the person who picked up the call.

    jeffvatron
    New Participant
    Aug 21, 2026 4:24 PM UTC

    Thanks! I am still learning how to interpret the “legs” section. Who knew a simple phone call was bounced around so much before it is considered officially answered!