The First Step

Question

How to get Main Site/Company Default IVR settings?

5 replies
174 views

Hello,

I’ve been using the Multi-Site IVR Settings API to fetch our sites' IVR settings, and it has been working great.

However, the API documentation states:

Internal identifier of a site. Please note that siteId cannot take the main-site value.

Is there any way to retrieve this information through another API call?

Our Main Site IVR settings are used as the defaults for many of our IVR menus, but there currently doesn't seem to be a way for us to retrieve the default values for No Input, #, or * from the Main Site.

Thank you.

The data exists under Company > Sites > Main Site > Company Call Handling > Default IVR settings page

PhongVu

Community Manager

Please submit a dev support ticket for this. You can mention me in the ticket.

A

amonzerol

Author

The First Step

Hello @PhongVu, i tried doing that last week but I got an error modal saying that I couldn’t submit the ticket. I opened a case (#31683898) on the case portal, should I try to create a dev support ticket?

Thanks for the reply !

PhongVu

Community Manager

Hello @PhongVu, i tried doing that last week but I got an error modal saying that I couldn’t submit the ticket. I opened a case (#31683898) on the case portal, should I try to create a dev support ticket?

Thanks for the reply !

I heard about the issue with the dev support portal. They said that it’s fixed. Please try again and let me know. Thanks

A

amonzerol

Author

The First Step

@PhongVu Seems like the issue persists :(

PhongVu

Community Manager

@PhongVu Seems like the issue persists :(

I see. Don’t worry, the case #31683898 was successful created and is was routed to the general support. It will be escalated to the dev support team soon.

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