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New Participant
August 13, 2020
Question

Is it possible to identify (from Telephony Session Notifications) if a call went to voicemail (vs getting picked up by a person)

I'm already receiving Telephony Session information. Given that data, is it possible to extrapolate if an outgoing call was picked up by a person vs if that call connected to voicemail?

    1 reply

    PhongVu
    Community Manager
    Community Manager
    August 13, 2020

    No, unfortunately not for outbound calls because we get the same connected signal for both cases.