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New Participant
July 2, 2026
Question

Oauth Settings

I have this message from the website developer. I am getting an error when trying to sync the call recordings with our system
I looked for Auth & permissions and could not find it Please let me know where it is: This is the message from the web person.
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403 InsufficientPermissions"In order to call this API endpoint, application needs to have [ReadCallLog] permission"

This isn't a code bug — your RingCentral app (the one tied to RINGCENTRAL_CLIENT_ID / RINGCENTRAL_JWT) is missing the ReadCallLog permission. RingCentral will keep returning 403 until that scope is added.

Fix (takes ~2 minutes in RingCentral, not in code)

  1. Go to the RingCentral Developer Console → your app → Auth & Permissions (or App Settings → OAuth Settings).
  2. Under App Permissions, add:
    • ReadCallLog (required — this is the one it's yelling about)
    • ReadCallRecording (required so it can pull the audio file too

    1 reply

    PhongVu
    Community Manager
    Community Manager
    July 6, 2026

    I have this message from the website developer. I am getting an error when trying to sync the call recordings with our system
    I looked for Auth & permissions and could not find it Please let me know where it is: This is the message from the web person.
    ----

    403 InsufficientPermissions"In order to call this API endpoint, application needs to have [ReadCallLog] permission"

    This isn't a code bug — your RingCentral app (the one tied to RINGCENTRAL_CLIENT_ID / RINGCENTRAL_JWT) is missing the ReadCallLog permission. RingCentral will keep returning 403 until that scope is added.

    Fix (takes ~2 minutes in RingCentral, not in code)

    1. Go to the RingCentral Developer Console → your app → Auth & Permissions (or App Settings → OAuth Settings).
    2. Under App Permissions, add:
      • ReadCallLog (required — this is the one it's yelling about)
      • ReadCallRecording (required so it can pull the audio file too

    Sorry but I really don’t understand what you are asking for. Or you are just sharing your finding. What is “the website developer”? And from “the web person”?