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New Participant
August 21, 2026
Question

Public API for AI Receptionist (AIR) "Transfer by Context" / Skills rules?

Hi all,

We're building an internal dashboard to bulk-manage AI Receptionist call routing for our company (RingEX Unlimited plan). Each employee/department needs a rule mapping their name, extension, and the context/keywords AIR should match to route a caller to them (the "Transfer by Context" rules under Skills in the admin portal).

Managing these one at a time through the Add/Edit screen in the portal isn't practical at our scale, so we're looking for a way to bulk create/read/update/delete these rules.

The standard Configuration API (extensions, call queues, forwarding numbers) covers our directory data fine, but I can't find any documented public endpoint for AIR Skills / Transfer by Context specifically. While testing in the admin portal, I noticed the frontend calls an internal endpoint:

https://service.ringcentral.com/apps/8lXrilMRAoyds1NHNAWc6u/api/proxy-ai/iva/v1/accounts/{accountId}/skills/{skillId}/call-routing-rule-analysis

Has anyone here found a supported public API for this, or is this genuinely not exposed yet? Also curious if anyone's dealt with bulk-managing AIR rules and found a workaround worth sharing.

Already have a support ticket open on this too, just hoping the community might have run into the same thing.

Thanks!

1 reply

PhongVu
Community Manager
Community Manager
August 25, 2026

Unfortunately, currently we don’t have public API for AIR. We intend to introduce certain AIR API in a future release. The design and timeline have not been finalized, and inclusion in a future release is not guaranteed.