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RingSense Transcripts (HOW!?!?)

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I have tried to access the API to no avail and this is getting extremely frustrating now.

We have RingSense licenses, user’s are set to record conversations and produce transcripts.

I can successfully authenticate to the /insights API:
https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/3129356…./insights

ERROR:

{

"errorCode": "InsufficientPermissions",

"message": "In order to call this API endpoint, application needs to have [RingSense] permission",

"errors": [

{

"errorCode": "CMN-401",

"message": "In order to call this API endpoint, application needs to have [RingSense] permission",

"permissionName": "RingSense"

}

],

"permissionName": "RingSense"

}

The Developer playground “Try It” … DOES NOT WORK.

The API documentation is vague.

We’ve tried using Postman to connect, producing the above error.

We’ve tried using Zapier to get the “ProcessedRecording” event, which does not work.

Searching this community produces results where people are saying it’s “Not Supported”.

I have created an App on the Developer Console and assigned AI role, which STILL IS NOT APPROVED DESPITE OPENING NUMEROUS HELP TICKETS.

This is incredibly frustrating to pay for a product that so far… just does not work.

PhongVuAnswer

Community Manager

The form link below does not work how do I request access?

It means that your app does not have the required app scope “RingSense”. The API is still in beta so the app scope is granted via developer request. Please fill out this form to submit your request.

RingSense app scope is public. No need to submit a request anymore. Just login your RingCentral developer portal and add the missing app scope to your app.

Show previous replies

PhongVu

Community Manager

I have a question regarding ACE licensing.

I can already see AI-generated transcripts and notes in the RingCentral app after calls, but to access the same data via API, it appears that the authenticated user must have the "AI Conversation Expert" permission.

Does this mean I need to purchase an ACE license for every user/extension, or is a single license on the admin account sufficient?

I manage 7 company numbers/extensions. If I purchase ACE for my admin user, can I retrieve transcripts for all extensions via API, or does each extension require its own ACE license?

Also, if transcripts are already being generated and visible in the app, why is an additional ACE license required to access them through the API?

Real-time AI-generated notes and call transcripts are features of the RingCentral application. Users can view AI-generated notes and call transcripts directly within the RingCentral app, where they can also manage the content by copying, sharing, or downloading the transcripts. However, these real-time AI-generated notes and transcripts are not currently accessible through any public API.

AI Conversation Expert (ACE), on the other hand, is a platform capability that provides conversation insights through both the RingCentral application and the ACE APIs. Organizations with ACE licenses can access conversation insights programmatically by using the ACE APIs. In addition, users with an ACE license can configure the ACE settings to include AI-generated notes when exporting conversation data, allowing the notes to be exported together with other ACE insights.

S

Steve Haines

New Participant

I have the same question, do we need to have only 1 ACE license to get access to ACE API for all our users or each extension need to have it’s own ACE license?

PhongVu

Community Manager

I have the same question, do we need to have only 1 ACE license to get access to ACE API for all our users or each extension need to have it’s own ACE license?

One ACE license per user. The supervisor/admin who can call the API to access the ACE data does not necessarily have an ACE license, just the user permission.

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