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New Participant
August 17, 2026
Question

Shared line API

I dont see any documentation on modifying shared lines via the API-- more specifically, I am trying to update the shared line greeting. help?

    1 reply

    PhongVu
    Community Manager
    Community Manager
    August 21, 2026

    Shared line is a special extension, to update general info of a shared line extension, you can use the update extension with the info that relevant to a shared line extension.

    To update a shared line call handling and greeting, you can use the call handling API and the greeting API, respectively.

    However, the “Introductory” type (the greeting setting) cannot be create/set for a shared line extension via API.